info@mysmartremote.com

    • Warranty

    IMPORTANT: By using the MY SMART REMOTE hardware (the “Device”) you are agreeing to be bound by the terms of this Limited Warranty set forth below. If you do not agree to the terms of this Limited Warranty you may return the Device (in its original, unused condition) within seven days of the date of purchase (or the return period provided by your place of purchase, whichever is longer) for a refund in accordance with our returns policy as set forth in Section 3 of this Limited Warranty.

    This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by state, province or jurisdiction. The disclaimers, exclusions, and limitations of liability under this Limited Warranty will not apply to the extent prohibited by applicable law. For a full description of your legal rights you should refer to the laws applicable in your jurisdiction and you may wish to contact a relevant consumer advisory service.

    1. Duration and Coverage. One (1) year Limited Hardware Warranty. Subject to the additional terms and conditions set forth below, MY SMART REMOTE provides the following Limited Warranty:
      • Only to the person or entity that originally purchased the Device from MY SMART REMOTE or from one of its authorized resellers or distributors.
    2. Limited Warranty. MY SMART REMOTE warrants the Device against defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase (“Warranty Period”). If a Device is returned to MY SMART REMOTE during the Warranty Period as provided below, and MY SMART REMOTE determines that the Device is defective, MY SMART REMOTE will either repair or replace the unit with either a new or a refurbished MY SMART REMOTE, or refund the original purchase price in return for the Device, at its option. If the Warranty Period has expired or is otherwise not applicable as per the Scope and Limitation on Warranty (below), we will not warrant such a device. More information about this warranty can be found at www.mysmartremote.com/support.
    3. Satisfaction Return Policy. If you are the original purchaser of the Product and you are not satisfied with this Product for any reason, you may return it in its original condition within seen (07) days of the original purchase and receive a full refund. To return your product you need to contact customer support for an RMA number. RMA numbers are valid for seven days (07) after issuance, product returned after that will not be accepted by MY SMART REMOTE.
    4. Return and Warranty Service Process. Please review the online help resources at www.mysmartremote.com/support. prior to seeking warranty service. To obtain warranty service, you must first obtain a Return Merchandise Authorization (RMA) number from a Customer Support Representative (CSR) at MY SMART REMOTE. Customer Support contact information can be found by visiting http://localhost/mysmartremote/support. MY SMART REMOTE may attempt to troubleshoot a warranty-related problem prior to issuing a RMA number. MY SMART REMOTE may ask for additional information upon request. Issued RMA numbers remain valid for seven days from issuance. Once an RMA number is obtained, your Device must be shipped freight prepaid; together with proof of purchase and all accessories, either its original packaging or packaging affording an equal degree of protection, to the MY SMART REMOTE authorized distribution facility identified by the CSR. Failure to return any of the accessories may result in a delay and/or result in a credit to MY SMART REMOTE or an invoice for the missing accessories.

    In performing warranty service, MY SMART REMOTE may furnish replacement parts on an exchange basis and replaced parts will become the property of MY SMART REMOTE. Replacement parts provided by MY SMART REMOTE shall be new or refurbished and of comparable quality, and may be a different part that contains compatible features and functions. You will reimburse MY SMART REMOTE for the inspection, testing and repair of returned equipment determined by MY SMART REMOTE not to be defective or which falls under one of the warranty exclusions described below (as well as pay all shipping and handling charges). In all cases, MY SMART REMOTE’s determination as to whether or not the equipment is defective and covered by warranty will be final.

    MY SMART REMOTE reserves the right to change the method by which MY SMART REMOTE may provide warranty service to you, and your Device’s eligibility to receive a particular method of service.

    1. Scope of and Limitation of Warranty. The warranty on this Device is limited to the repair or replacement of defective Devices as described in the Limited Warranty section above. This warranty does not cover customer training and education, installation, set up or adjustment, signal or reception problems.

    The MY SMART REMOTE Device must be correctly installed and used with a certified vehicle that is operating in good condition. You assume all risk associated with the suitability, installation and performance of the vehicle and other third party components, hardware, software and services that you select.

    This warranty does not cover damage (i) due to acts of God, other forces beyond our reasonable control, such as signals issue or power outages, wars, riots, terrorism, labour disputes, earthquakes, floods or other events of “force majeure,” accident, misuse, abuse, negligence, commercial use or modification of, or to any part of your Device; (ii) caused by any third party product, service or system, use of the Device for purposes other than for which the Device was designed or intended, or use in improper temperature, humidity or other environmental conditions, or use of the Device in violation of written instructions provided by MY SMART REMOTE (which may be provided at the time of purchase or on its website at (www.mysmartremote.com/support). This warranty does not cover defects due to normal wear and tear or aging. This warranty does not cover damage due to improper repair, operation or maintenance or connections to improper voltage supply or, to the extent allowed by law, attempted repair by anyone other than a facility authorized by MY SMART REMOTE to service your MY SMART REMOTE Device. This warranty does not cover consumable parts (such as batteries). This warranty gives you specific legal rights, and you may also have other rights which vary from country to country (and jurisdiction to jurisdiction).

    1. Disclaimer of WarrantiesTO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. MY SMART REMOTE DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, MY SMART REMOTE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT MY SMART REMOTE’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED ABOVE.
    2. Limitation of Damages.IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER MY SMART REMOTE NOR ITS SUPPLIERS SHALL BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS OR CONDITIONS RELATED THERETO UNDER ANY BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY (A) FOR LOSS OR INACCURACY OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, OR (B) FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO BUSINESS INTERRUPTION, LOSS OF REVENUES AND LOSS OF PROFITS. THE FOREGOING SHALL APPLY EVEN IF MY SMART REMOTE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MY SMART REMOTE’S AGGREGATE CUMULATIVE LIABILITY HERE UNDER SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE PAID FOR THE DEVICE THAT CAUSED SUCH DAMAGE.